Frequently asked questions

How do I place an order?


Once you are happy with your choices, click the shopping back on the right-hand corner to enter checkout. From there, you will be asked to enter your shipping and payment details. Once confirmed, your order will placed through and we will notify you through email. 




Payment & Shipping


Thanks for purchasing! We accept credit and debit cards as you may have noticed. We will endeavour to get this out to you as soon as possible, generally within the same day if purchased on a weekday before 4pm if stock is available and on hand. We will email directly if we are expecting any delays on shipments with an estimated date range. If stock is not on hand you might expect a period of 7 to 10 days for delivery. Sorry international Shipping is unavailable as products are for Australia only. We use express post (Aus Post) which takes 1 to 2 business days from time of dispatch from our warehouse. Please send us an email of any problems at info@maskedup.com.au.




Secure Ordering & Payment Options


Just so you know, the payment gateway linked to our site is powered by Stripe; one of the most well secure and trusted payment gateways on the planet. We accept all credit or debit cards without surcharge excluding amex which will incur a 3% surcharge.




Returns & refunds


Due to our strict health and infection control we enforce a no return or refund policy on all of our hygienic products. All boxes will arrive sealed and untouched for your protection. If there are extenuating circumstances please write to us directly at info@maskedup.com.au